How Long Does It Take?

Items ordered on any business day (Monday – Friday) excluding Bank Holidays will usually be delivered up to 5 working days (excluding weekends).

*Please note, that some items will be dispatched from one of our smaller locations and may have a small delay.

How Our Delivery Service Works?

At Buy fishing reels online we aspire to offer our customers a delivery experience which is quick, efficient and hassle-free. The Buy fishing reels online service is designed to offer you convenience and value.

We use a courier that offers an efficient service across the USA and overseas. Every attempt is made by ourselves and the courier to ensure your parcel is with you as quickly and efficienlty as possible.

How Do We Notify You About The Order Delivery?

Once your order is packed and ready to be dispatched, we will send you the shipment notification email.

The dispatch notification email has the delivery tracking code, which you can use on the Couriers website to identify the current location and status of your order.

If only part of the items ordered is ready to be dispatched, we will process this for you as soon as possible and the remaining items will be delivered as soon as they are available in stock.

Please note, Some items will be dispatched from one of our smaller locations and may have a small delay.

How Do I Check My Order Status?

Once you have placed a new order, you will receive an e-mail confirmation that the order is placed and being processed. Every time order status is changed you will receive further update by e-mail.

If the payment was successful order will receive status Processing.

If any of the items ordered are currently out of stock, you will receive further e-mail update listing all items that are due to be delivered.

Every time we dispatch your order completely or parts of your order you will receive e-mail notification about delivery, explaining which items were dispatched. 

Once all the items of your order were completely dispatched, order will receive status Completed

If payment wasn’t successful or you decided to cancel your order before it was dispatched, we will change order status to Cancelled.

What Courier Services Do We Use?

All orders addressed will be sent via USPS, UPS, FEDEX. Where a parcel cannot be delivered (e.g. no-one at home) you will be notified by our courier with a range of options for re-delivery. The courier will automatically attempt delivery the following working day, but if delivery is still unsuccessful you will be required to collect the parcel from your local Post Office. If your parcel is not collected within 5 days it will be returned. We may then be in contact to discuss an alternative delivery address or a suitable day in which we are able to deliver your parcel. If you then request a refund on the order your original payment method use during purchase will be use for the refund.

We will always do our best to ensure delivery is as convenient as possible for our customers so if you have any queries or you need support regarding the delivery of your order please e mail us at sales@buyfishingreelsonline.com.

How To Track Your Parcel

Once you have placed an order, you will receive an email confirmation that the order is being processed. When we despatch the goods you will receive another email with your Tracking number and tracking link. You can then visit the relevant tracking website and enter your tracking number into “Track Item” box. You will then be able to view the status of your delivery once your order has been collected by our courier. Any orders that have been despatched over the weekend will not be collected by our couriers until Monday evening.

What To Do If There Is A Problem With The Delivery

Buy fishing reels online relies upon the services of third party couriers, and whilst we endeavour to ‘keep to our word’ there can be occasions when the couriers let us down and do not deliver within the specified delivery time. On the rare occasion that this does happen, we cannot be held responsible for the late delivery of an item. For the avoidance of doubtBuy fishing reels online will not refund any delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.

If the parcel does not arrive when you expect it or there is a problem with your delivery then please don’t hesitate to contact us. We will then work with the courier to ensure a delivery day is provided.

If you are unlucky enough to receive damaged or faulty goods or you would like to return an item please see our Returns Page for the best ways in which to proceed.